We work with our clients on both issues-based (e.g. market strategy, structural design, role negotiation) and/ or process-based interventions (e.g. senior management team development, customer strategy development, corporate culture development).

We develop existing and potential leaders of our client organisations. Our ‘best-of-breed’ approach allows us to customise and deliver leadership frameworks and programmes aligned to organisation culture, competency frameworks and desired future. These ‘best-of-breed’ methodologies include proven and latest management concepts and tools.

We provide a holistic and extensive range of skill-based training and experiential programmes. Some examples include personal mastery, inter-personal, communication, feedback, coaching, time management, facilitation, innovation and presentation skills among others. Our management development programmes are customised, scalable and ‘best-of-breed’.

We bring to life what corporate values mean to an individual by co-developing value-behaviours through our consulting process and experiential-based workshops. These values are cascaded through the design and delivery of exciting value-based programmes and train-the-trainer programmes.

We provide the coaching process and develop one-to-one relationship with the client and work out clear outcomes and means to achieve their objectives. Appropriate tools and learning methodologies are used to facilitate this.

We customise team building programmes to address specific organisation and team needs through the appropriate use of indoor and outdoor tools/events. This includes low/high elements, the Team Challenge Pyramid, aAdvantage Amazing Race, kayaking, sailing, raft building, hiking/navigation expeditions among others. Large-scale events can also be organised.

We help our clients to structure meetings so that these meetings fulfill the goals set. We have a wealth of experience and expertise in designing and facilitating meetings and conferences for groups of all sizes and levels. We do this by incorporating adult learning theory to create enlivening and productive meeting environments, and by utilising a variety of learning modes, such as dialog, deliberation, role play, self reflection and presentation etc.

We help our clients to develop effective communications skills, improve their people skills and expand their ability to influence and gain commitment from colleagues, staff and supervisors. Our customised interpersonal skills training help our clients to cultivate strong workplace communication techniques that produce superior results.

We partner our clients to differentiate their service experiences through our research methodologies and ‘Managing Customer Service Experience’ workshops. Service standards, behaviours, processes and roles are defined through this approach. We conduct customised training in the following areas, e.g. customer service, sales and account management, telephone, over-thecounter service, retail, scenario-based, service mindset, handling difficult customers, service recovery, etc.

We are independent of profiling tools used in the market and are adapt at using a variety of these tools for the various purposes of our clients. Some of these tools include DiSC, MBTI, Harrison Interview, Big 5, Facet5, Values System Survey among others.