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| Serene Lee |
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 Serene has many years of experience in building customer service experiences, the cascading of organisational values and training and development. She has participated in projects across various industries such as Government Services, Telecommunication, Financial Services and Education locally and overseas.
As a facilitator, Serene’s expertise is in soft skills training such as Customer Service, Communication Skills, Presentation Skills and Self-Motivational Skills across the staff population. She has facilitated ‘Train-the-Trainer’, team development and work planning sessions. One of her strengths is the ability to build rapport among participants and keep them energized during the workshops. Her highly engaging style enables her participants to achieve eureka in themselves.
Serene has successfully designed and conducted a range of programmes that not only provide the necessary soft-skills but also motivate and influence service attitudes. Working closely with functional work units such as the Service Quality and Contact Centre departments, she was instrumental in developing and implementing the new staff’s training curriculum of a telecommunication company after conducting needs analysis with the various operational units. One of her key projects involves administering, developing and facilitating the Service Excellence initiatives for the Singapore Changi Airport.
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